Frequently Asked Questions

 

Does this number include visits for the second adult on my account?

No, this total is for the person in the salutation line. We can only send to one person per email address. If you wish to add a new email address, please visit Member Services at your YMCA.

 

The number of visits is wrong. How do I correct it?

If you find a discrepancy in the total indicated, please see Member Services at your YMCA. A YMCA staff member can review your account and help identify the discrepancy.

 

I am missing a credit. What should I do?

Contact your YMCA and ask to speak with a Frequent Fitness Lead Staff Member. He or she can review your account and help identify the discrepancy.

 

How many visits am I required to make each month?

Requirements vary by insurance provider. Please check with your insurance provider or Human Resources Department.

 

I've switched insurance providers. How do I get my YMCA account updated?

Visit Member Services at your YMCA to complete a new Frequent Fitness Enrollment Form and provide a copy of your new insurance card.

 

How often do you send Frequent Fitness updates?

Updates are sent on the 2nd, 3rd and 4th Wednesday of each month.