Frequently Asked Questions (FAQ)
Staff selection: How are staff members selected?
- Each staff member goes through an extensive hiring process including a criminal history background check, reference checks and an interview.
- Staff receives over 40 hours of training including training in camp program areas, relating to children, licensing policies, health and safety skills and are First Aid and CPR certified.
- Staff members are committed to being positive role models for campers.
Wee Backpackers (Wee Bees): What do I need to know about Wee Bees?
- Special care is given to our Wee Bees throughout the day.
- Children are required to be potty trained.
- Wee Bees sit at the front of the bus with staff or parents may drop their child off at camp.
- Staff makes sure Wee Bees are eating and drinking enough water during the day and assist with their backpacks.
- If your child needs extra help in a certain area please give a note to the Bus Captain or the Camp Director and they will make sure the counselor is aware of your child’s needs.
- Additional camp paperwork will be required for campers ages 4-6. The state of Wisconsin requires the Health History and Emergency Care Plan form and Immunization Record at camp.
Bad Weather: What happens on rainy or severe heat days?
- Camp is held rain or shine. Many fun-filled activities are planned for rainy days.
- Campers must dress accordingly for the weather with appropriate rain gear.
- Activities are modified outside to fit rainy days and are often held inside rain shelters. Some of the best camp memories for children can be had on rainy days! NOTE: Your child may return home wet and muddy.
- To keep campers safe during extremely hot days, certain activities may be canceled. Campers are consistently encouraged to drink lots of water and will play more water games and activities in the shade.
Severe weather: Is my child safe at camp during severe weather?
- Camp staff are trained in emergency procedures.
- If a tornado warning has been issued while the children are at camp, staff will bring them directly to the Tornado Shelter
- The Camp Director will notify the camp office immediately if the bus will be delayed.
Emergencies: What are the camp’s emergency procedure drills?
- To ensure the continued safety of all campers in case of an emergency, we will conduct emergency procedure (waterfront emergency, lost camper, tornado warning, bus evacuation) drills on a regular basis.
- Your child must participate in these drills, just as they participate in fire and tornado drills at school.
Injury: What if my child is injured at camp?
- If your child is injured Y staff will notify you.
- In case of an emergency, Y staff will:
- Call 911, perform immediate First Aid and contact you. After 911 has been called, the emergency response team will determine next steps.
- If emergency transport is required, a staff member will accompany the child to the hospital, and remain until the parent/guardian arrives.
- If a parent/guardian cannot be reached, we will continue to call those listed on your emergency contact list until contact is made.
Days missed/illness: What if my child is ill?
- If your child is ill or must miss camp, please notify the camp by phone or leave a message on our voicemail.
- Please see Medication & Illness Procedures on P12 and medication form on P13 of the Parent Handbook.
Cancellations: How do I cancel my camper from camp?
- If your plans change and you must cancel your camper, please contact the Customer Service Center at 612-230-9622 right away.
Our cancellation policy: Cancellation or changes to the original camp registration must be made in writing by Monday, one week prior to the start of the camp session. Submit to YMCA Customer Service Center via mail or customer web page. If no notice is received, you will be billed for the original enrollment choices. A $10 change fee is applied to each change with the exception of buddy changes. No refunds on registration deposits.
Swimming: What should I know about swim time?
- All campers will have the opportunity to swim.
- Counselors are required to be engaged with the campers when their group is swimming.
- Children will never be forced to swim if they don’t want to.
- Campers are required to take a swim test to ensure their safety.
- Campers may be required to wear a lifejacket depending on swim ability.
- No flip-flops, please.
Boating safety: What should I know about boating?
- Our boating program is an introductory opportunity for children to learn basic boating and safety skills.
- All children and staff wear life jackets while in the boats.
- A Certified Lifeguard is always present and in sight of all boats while children are boating.
MILK: Is milk provided at Day Camp?
- Yes. Milk is provided at snacktime through a special program.
USDA Child and Adult Care Food Program
Y Child Care Programs that provide meals and snacks follow the meal guidelines of the Child and Adult Care Food Program. In accordance with federal law and U.S. Department of Agriculture policy, this institution is prohibited from discriminating on the basis of race, color, nationality origin, sex, age, or disability.
To file a complaint:
USDA, Director, Civil Rights
Room 326-W, Whitten Building
1400 Independence Avenue, SW
Washington, D.C. 20250-9410
Call TDD: 202 720 6382 or voice: 800 795 3272.
USDA is an equal opportunity provider and employer.
Child pick up by another: How do I arrange for another person picking up my child?
- When you arrange for persons who are not on your “authorized to transport” list to pick up your child from camp, you must send a written permission slip.
- Phone calls are not accepted.
- Authorized individuals are responsible for signing your child in and/or out.
- IMPORTANT: you and all authorized persons must show staff a picture ID to pick up your camper(s).
Late for pick up: What if I’m late picking up my camper?
- If you are late for pick up, we will attempt to reach you by phone/cell.
- If you are not reached, we will call persons listed as emergency contacts.
- If no one is present to pick up your child, the bus will wait 5 minutes past the scheduled time, then continue on its route. If this situation arises contact our camp office at 651-592-3241.
- After 1 hour the authorities will be called to ensure the safety of your child.
- Before and After Care provides the camper with supervised activities prior to and following the end of the program day.
- More information can be found at Before/After Care. Information includes locations and times.
Lost and found: Where do I look for lost items?
- Check with the Camp Staff for lost items. The camp’s lost and found is located across from the day camp office.
- Lost items are held for two weeks, and then donated to charity.
- Families may search lost and found for lost items on family nights or during pick-up/drop-off.
- We will do our best to help campers remember their things.
- The Y is not responsible for lost or stolen items.